“Companies with high trust outperform the S&P 500 by a factor of three!” We’re back! Welcome to Season Three of the Leadership Impact podcast. In this “teaser-isode,” we set the stage for this season’s topic: building and sustaining trust. So many of us think of trust as a luxury—it would be nice to have… Continue reading Season Three Teaser
“What’s in the background when choosing whether to trust is: ‘Will this person support or harm what I value—now and in the future?’” Blaming. Complaining. Gossiping. Justifying. Avoiding. Defending. So often, these harmful behaviors seep into our everyday interactions at the office. As leaders, we do our best to head off these bad behaviors… Continue reading Season 3 Episode 35 – Taking the Trust Temperature in Your Organization
“When people make trust so significant, it limits them in being able to move powerfully and navigate violations.” When it comes to trust, people are prone to “either/or” thinking. Either “I trust you 100%” or, once that trust is compromised in any way at all, “I can never trust you again!” In this episode,… Continue reading Season 3 Episode 36 – The Limitations of Unconditional Trust
“You can choose not to trust—but you cannot opt out of the consequences of not trusting.” When it comes to building trust, we often turn it into a waiting game. “I will get around to trusting her…but she needs to prove herself first.” “Why should I re-engage with him if he’s the one who… Continue reading Season 3 Episode 37 – How to Practice Trust
“If I choose to live in trust, I have a vastly different experience of this uncertain time, and I show up as a completely different person.” We are living in frightening, unprecedented times. Now more than ever, it’s easy to fall out of trust—with society, the government, the financial markets, and more broadly, with… Continue reading Season 3 Episode 38 – The Value of Trust in Chaotic Times
“When I have a mood of distrust, my actions become consistent with not trusting. That is the lens through which I see everything.” Distrust often starts innocuously enough. A bit of gossip. A smidge of dissent. But as the saying goes, “When it rains, it pours.” Before you know it, a snowball effect takes… Continue reading Season 3 Episode 39 – How Cultures Spiral Out of Control
“When everyone is faking trust, it wears on the capacity, productivity, effectiveness, enjoyment of the entire organization.” “Fake it till you make it.” That’s advice we often hear for how to step up our game at work. But as it turns out, when it comes to building trust, that advice just doesn’t work very… Continue reading Season 3 Episode 40 – Why Faking It Could Be Sabotaging Your Culture
“One of the core strategies for building trust is giving and receiving negative assessments. And for many of us, that alone occurs as a threat.” Feedback. Many of us cringe at even the thought of giving it—let alone receiving it. But navigating feedback is an absolutely critical skill for maintaining the health of our… Continue reading Season 3 Episode 41 – Thank You for the (Negative) Feedback
“So often we identify with our beliefs and strongly held opinions. We’re not even consciously aware of what’s driving our distrust or aggravation. We can increase our awareness by asking, ‘What do I really care about in this situation?’” Whenever we get stuck in a downward cycle of distrust, even the smallest perceived slight… Continue reading Season 3 Episode 42 – Potatoes and Van Goghs
“Understanding the anatomy of trust allows you to diagnose where it’s missing, and take a big statement like ‘I can’t trust this person’ to a much narrower scope, that you can actually take action around, in the form of a conversation.” We often think of trust as a binary — either you have it,… Continue reading Season 3 Episode 43 – Trust is NOT a Light Switch
