Episode 16 – Coordinating with Precision: How to Handle Complaints Like an Expert
“Complaints are great news. I would much prefer complaints over apathy. Apathy is like they don’t even care! There’s nothing to work with there.” –
“Complaints are great news. I would much prefer complaints over apathy. Apathy is like they don’t even care! There’s nothing to work with there.” –
“A meaningful offer is about identity. It’s about a different future. It’s about resolving conflicting values. It’s about life changes. It isn’t about products
“At the core of the entire first season is the thing we started out with in our very first episode: rather than focusing on
“There’s never a self-only invention; there’s only ever co-invention.” – Kari Zeller Welcome to Leadership Impact, the podcast for modern executives who are reinventing
What if you didn’t have to “hold people’s feet to the fire” to have extraordinary things happen? Season Two of the Leadership Impact podcast
“Leadership, at its core, is about achieving futures that weren’t going to happen anyway. This requires new actions, bold actions, coordinated actions…and underneath all
“The payoff of simply checking things off our list, is feeling productive; the cost, is not feeling truly fulfilled or achieving the future we
“When each component’s working and working together, we have a condition that provides us with the optimal opportunity to perform.” – Kari Zeller Most
“Completion creates freedom, and accountability is all about creating a state of completion.” – Kari Zeller Life is full of incompletions — open loops
“Our mess ups are an opportunity to connect with and address the fundamental cares of the people we’re connected with. And, if that’s not
“Our common sense way of dealing with others’ expectations of us is based on fairness, yet it often leaves us kicked out of roles
“In an effort to survive the constant inbound and to deal with unreliable others, we fall into a default escape strategy — an automatic
“The information must show up for you in a way that has you take the action when you need to take the action.” –
“When you manage another person’s commitments for them, you rob them of the opportunity to manage their own.” – Kari Zeller Sure, we’re happy
“Stop holding people accountable and inspire accountability.” – Kari Zeller What if there were a way to have your team’s performance improve without “holding
“With a request, you can decline freely. With a requirement, you can decline, but there will be a significant cost.” – Kari Zeller Fundamentally,
“People hear curiosity differently. It’s biological.” -Paul Adams How do we create a breakthrough with anyone, anytime, anywhere? How do we have tough conversations?
“’Why’ questions get us to the outcome or purpose. ‘What’ questions get us to the action.” – Kari Zeller Curiosity levels up any professional’s
“If I think loyalty is only to a person, then it’s always going to show up as a conflict for me.” – Kari Zeller
“The difference is in how we operate — with the accountability spheres mindset, we ensure high levels of communication and coordination.” – Kari Zeller