“Stop holding people accountable and inspire accountability.” – Kari Zeller What if there were a way to have your team’s performance improve without “holding them accountable” or “holding their feet to the fire” or “enforcing standards”? There is a more effective and less painful way to generate results. Join Kari Zeller (FKA Granger) and… Continue reading Season 2 Episode 27 – Stop “Holding People Accountable”
“With a request, you can decline freely. With a requirement, you can decline, but there will be a significant cost.” – Kari Zeller Fundamentally, humans are not awesome at distinguishing between requests and requirements. That point of miscommunication easily erodes trust in relationships and undermines a team’s focus on priority projects. When we begin… Continue reading Season 2 Episode 28 – How to Distinguish Requests From Requirements
“People hear curiosity differently. It’s biological.” -Paul Adams How do we create a breakthrough with anyone, anytime, anywhere? How do we have tough conversations? How do we get out of tough situations that are intractable? It all starts with one key — and with it, we suddenly start to see things differently. We begin… Continue reading Season 2 Episode 29 – How to Create Breakthroughs with Anyone
“’Why’ questions get us to the outcome or purpose. ‘What’ questions get us to the action.” – Kari Zeller Curiosity levels up any professional’s ability to address problems without causing others to become defensive. And, it turns out what we get curious about makes a difference! Different questions trigger our brains to produce different… Continue reading Season 2 Episode 30 – Get to the Heart of the Issue with These Questions
“If I think loyalty is only to a person, then it’s always going to show up as a conflict for me.” – Kari Zeller Like curiosity, loyalty is another key to accountability. This may seem counterintuitive — afterall, isn’t our loyalty to others what makes holding them to account difficult in the first place?… Continue reading Season 2 Episode 31 – Being Loyal to the Big Picture
“The difference is in how we operate — with the accountability spheres mindset, we ensure high levels of communication and coordination.” – Kari Zeller “It’s not my job!” When silos run workplace dynamics and the “not-my-job” mantra leaves projects disconnected, the likely culprit is the “hierarchy mindset.” For many organizations, a hierarchical structure is… Continue reading Season 2 Episode 32 – How to Replace the Hierarchy Mindset with Accountability Spheres
“Think about performance reviews as an opportunity to have a strategic conversation, to align a colleague’s performance with the ultimate contribution that they’re hired to make in the organization.” – Kari Zeller For many, performance reviews are nothing more than an end of year obligation that devolves into uncomfortable conversations about performance gaps and… Continue reading Season 2 Episode 33 – How to Structure Performance Reviews That Are Celebrated
“The whole season is flipping the script from, ‘accountability is explaining a lack of performance,’ to ‘accountability is ensuring success, it creates the condition for performance.’” – Kari Zeller This season flipped the script on traditional thinking, causing a fundamental shift in the way we relate to accountability. In the old paradigm, accountability was… Continue reading Season 2 Episode 34 – Season Two Endisode
