“Our common sense way of dealing with others’ expectations of us is based on fairness, yet it often leaves us kicked out of roles and feeling dejected, powerless, confused, resentful, righteous, or defensive. It isn’t workable.” -Kari Zeller Others have expectations of us. Sometimes they are explicit and agreed upon, but — more often… Continue reading Season 2 Episode 23 – How to Deal with Others’ Expectations of You
“In an effort to survive the constant inbound and to deal with unreliable others, we fall into a default escape strategy — an automatic mood, assessment, and pattern of behavior — that likely won’t get us to the future we want to create.” – Kari Zeller What is your go-to under stress — anxiety… Continue reading Season 2 Episode 24 – Get to Know Your Default Escape Strategies
“The information must show up for you in a way that has you take the action when you need to take the action.” – Kari Zeller How often do you count on your memory to record the tasks and activities you intend to do? Our short term memory only retains about seven pieces of… Continue reading Season 2 Episode 25 – Words Disappear; How to Make Your Commitments Concrete
“When you manage another person’s commitments for them, you rob them of the opportunity to manage their own.” – Kari Zeller Sure, we’re happy to engage in partner-based leadership when things are going well…but as soon as something goes wrong we slip right into managing the issue “back into line!” We’re left agitated and… Continue reading Season 2 Episode 26 – How to Stop Managing and Start Partnering
“Stop holding people accountable and inspire accountability.” – Kari Zeller What if there were a way to have your team’s performance improve without “holding them accountable” or “holding their feet to the fire” or “enforcing standards”? There is a more effective and less painful way to generate results. Join Kari Zeller (FKA Granger) and… Continue reading Season 2 Episode 27 – Stop “Holding People Accountable”
“With a request, you can decline freely. With a requirement, you can decline, but there will be a significant cost.” – Kari Zeller Fundamentally, humans are not awesome at distinguishing between requests and requirements. That point of miscommunication easily erodes trust in relationships and undermines a team’s focus on priority projects. When we begin… Continue reading Season 2 Episode 28 – How to Distinguish Requests From Requirements
“People hear curiosity differently. It’s biological.” -Paul Adams How do we create a breakthrough with anyone, anytime, anywhere? How do we have tough conversations? How do we get out of tough situations that are intractable? It all starts with one key — and with it, we suddenly start to see things differently. We begin… Continue reading Season 2 Episode 29 – How to Create Breakthroughs with Anyone
“’Why’ questions get us to the outcome or purpose. ‘What’ questions get us to the action.” – Kari Zeller Curiosity levels up any professional’s ability to address problems without causing others to become defensive. And, it turns out what we get curious about makes a difference! Different questions trigger our brains to produce different… Continue reading Season 2 Episode 30 – Get to the Heart of the Issue with These Questions
“If I think loyalty is only to a person, then it’s always going to show up as a conflict for me.” – Kari Zeller Like curiosity, loyalty is another key to accountability. This may seem counterintuitive — afterall, isn’t our loyalty to others what makes holding them to account difficult in the first place?… Continue reading Season 2 Episode 31 – Being Loyal to the Big Picture
“The difference is in how we operate — with the accountability spheres mindset, we ensure high levels of communication and coordination.” – Kari Zeller “It’s not my job!” When silos run workplace dynamics and the “not-my-job” mantra leaves projects disconnected, the likely culprit is the “hierarchy mindset.” For many organizations, a hierarchical structure is… Continue reading Season 2 Episode 32 – How to Replace the Hierarchy Mindset with Accountability Spheres
